Shipping Policy

Shipping of the order from www.hassanjewellers.com is very safe, secure, and hassle-free. All our products are insured during transit. Every package of the product (Jewellery / Gold Coin) purchased from www.hassanjewellers.com will reach your doorstep in durable, tamper-proof packaging.

We partner with trusted logistics companies such as Sequel, and BVC. Customers will receive a shipping AWB (tracking) number after the order is shipped. The selection of the courier partner depends on serviceability to the provided address.

Shipping Charges:

Delivery to Identified Person:

Customers must provide accurate recipient details, including:

• Full name (as per government-issued ID)
• Complete address with landmark
• Pin code and contact number

At the time of delivery, the recipient must present any one of the following original ID proofs to collect the product:

• Passport
• PAN Card
• Driver's License
• Voter ID
• Aadhaar Card

To ensure safe delivery, the courier agent will verify the recipient's identity and note down the details. Recipient cooperation is expected during this verification.

Delivery Location:

Orders can only be delivered to:

• Residential address
• Workplace
• At Hassan Jewellers showroom

If the recipient is unavailable, the courier will make three more attempts. If delivery is still unsuccessful, the product will be returned to Hassan Jewellers.

Change in Shipping Address:

• Customers can track orders via the My Account section on www.hassanjewellers.com.
• Shipping address can be changed only before the order is shipped.
• To request a change, please email us at hassanjewellers.office@gmail.com.

Please note: Any discrepancy in recipient details may result in non-delivery, and delivery is subject to courier company terms.

Shipment Discrepancy:

Upon delivery, inspect the package immediately. If you find:

• Damage
• Shortage
• Over-shipment
• Suspect any part of the shipment is lost

Damaged Products:

If your parcel/product arrives damaged:

1. Contact us within 24 hours via phone or email.
2. Do not discard or tamper with the parcel/product.
3. Our investigation team will examine the complaint and take appropriate action.

Failure to report within 24 hours will result in the complaint being rejected.

Missing Products:

Before accepting the parcel, inspect it thoroughly. If you find anything missing:

1. Report the issue within 24 hours of delivery.
2. Contact us via phone or email (details above).
3. Our investigation team will resolve the matter within 7 working days.

Failure to inspect and report on time may result in no resolution.

Non-Receipt of Order:

Once dispatched, we send the tracking ID to your registered email. Please:

• Monitor the tracking regularly.
• If you receive a delivery confirmation email but did not receive the parcel, report within 60 hours.

Failure to do so on time may result in no refund or action.

Customers are also required to follow due process and not raise chargebacks without contacting our team first.

Free Gift Packaging:

Planning to gift someone? We offer complimentary gift wrapping with a custom message.

Your gift will arrive:

• Beautifully wrapped
• With a printed card containing your personal message

To include a gift message:

• Enter your message in the Gift Message box on the cart page
• The message will be printed and delivered with the product

Policy Changes:

www.hassanjewellers.com reserves the right to modify this Shipping Policy without prior notice. All changes will be updated on the website.