Cancellation Policy

At Hassan Jewellers, we strive to provide a seamless shopping experience. However, there may be instances where an order needs to be cancelled. Below is our cancellation policy:

Cancellation by Hassan Jewellers:

We reserve the right to cancel an order under the following circumstances (but not limited to):

• Limited inventory of the selected product
• Pricing or product information errors
• Quality check failure
• Insufficient or unverifiable customer information
• Suspected fraud or suspicious activity
• Natural calamities or unforeseen situations

In such cases, we may contact the customer for additional information to ensure order accuracy and security before confirming or cancelling the order.

Ready-to-Ship Orders:

Customers can cancel a ready-to-ship order before it is dispatched. If the cancellation request is accepted:

• A 2% cancellation fee will be deducted
• 98% of the paid amount will be refunded to the original source account
• Refund will be processed within 10 business days

Make-to-Order / Smart Buy / Personalized Orders:

Orders involving customized, personalized, or Smart Buy (made-to-order) jewellery undergo a dedicated crafting process. Therefore, the cancellation policy is as follows:

Refunds will be processed within 10 business days.

Failed Transactions:

If a payment transaction fails and funds are debited:

• The amount will be automatically refunded to the source account within 72 hours by the payment gateway.

Important Notes:

• The cancellation policy may differ during promotional offers or for specific products.
• Hassan Jewellers reserves the right to modify this policy at any time without prior notice.
• Any such changes will be updated on www.hassanjewellers.com.

Disclaimer:

This policy applies only to orders placed via www.hassanjewellers.com.

For purchases made through other online marketplaces or channels, the respective platform's cancellation policy will apply.