Refund Policy

At Hassan Jewellers, we strive to ensure customer satisfaction with our products. If for any reason you are not completely satisfied with your purchase made on www.hassanjewellers.com, we offer a refund policy.

Refund Policy Terms and Conditions:

Return Period:

Customers have a period of 7 days from the day of delivery to initiate a return of our products. During this time, you can decide whether to keep the product or return it for a refund.

The refund policy is subject to the following conditions:

• The return request must be made within 7 days of delivery.
• The product must be returned in its original condition, with all accompanying paperwork, including the insurance certificate, original invoice, and product certificate.
• The refund facility is not applicable to gold coins, silver articles, gold rakhi, watches, and products ordered with specific indications such as Smart Buy (Make to Order), customization, engraving, personalized items, gift cards, purchases made using promotion codes, or with discount coupons.
• Please note that this refund facility is available only for purchases made through our official website www.hassanjewellers.com and is not applicable to purchases made at physical stores.

Return Process:

To initiate a return, please email us at hassanjewellers.office@gmail.com. Our customer support team will guide you through the return process.

Upon contacting us, we will provide you with a "Return Packaging Kit" to help you securely pack the product for return. We request that you create a video of the product being packed and send it to us via WhatsApp with your order number at +91 97878 12341. This video serves as a confirmation of the product's condition prior to return.

Once you have packed the product and obtained the necessary documentation, we will arrange for a courier to pick up the package. Please make a note of the courier's airway bill number for reference.

If we're unable to secure a courier partner for the return, customers are required to personally send the product via their preferred courier service. Customers must ensure that the chosen courier is insured and that all courier fees are covered by them.

Upon receiving the package, we will conduct a quality check (QC) on the product. If the QC passes, we'll proceed with refunding the product's cost and the courier charges paid by the customer. If the QC doesn't pass, we'll notify the customer, who will then need to process a claim for the product through their selected courier partner.

Refund Processing:

Upon receiving the returned product at our facility and verifying its condition by our skilled quality inspection team, Hassan Jewellers will initiate the refund process.

The amount will be refunded to your account within 10 business days from the date of receiving the returned product, as per the terms and conditions mentioned above. The refund will be processed to the same account used to place the order. Please note, refunds will not be processed to any other bank account.

We value your trust in Hassan Jewellers and strive to provide a seamless return/refund experience.

Disclaimer:

This refund policy is specific to orders placed on www.hassanjewellers.com. Different policies may be in effect for purchases made through other channels. We recommend contacting the respective channel for detailed information.